SUPPORT
Keep your day
moving.
For help with Venue Pilot, contact your team administrator or your existing One Event Logistics contact.
How can we help?
Choose the topic that matches your question.
I need access to Venue Pilot
Contact your team administrator to request access or check your account status. Use Open Venue Pilot if you already have an account.
My Daily Information is missing or incorrect
Contact your Lead Driver or administrator with the tour, event and date involved. For time-sensitive arrival instructions, use your established operational contact channel.
I cannot open a shared link
Ask the person who sent it to check that you have the correct, current link. Do not post the link publicly when asking for help.
I want to report a technical problem
Share the page or feature name, the approximate time and your device/browser with your administrator. If you include a screenshot, remove confidential information first.
I have a security or privacy concern
Contact your administrator or existing One Event Logistics contact directly. Never include your password or private access links.
Already have access?
Continue to the existing Venue Pilot application.